Return and Refund Policy

Welcome to Ravvli! We are dedicated to providing you with the finest fashion jewellery and accessories at great prices. Please carefully review our Return and Refund Policy to understand the conditions under which returns and refunds are accepted.

1. Return Eligibility

At Ravvli, we prioritize customer satisfaction but do not accept returns for products simply because you do not like them. Returns are only accepted under the following specific conditions:

  • Incorrect Product: If you receive a product that deviates from the chosen colour or size. This means the product does not match the description or options selected during purchase.
  • Damaged Product: If the product is damaged at the time of unboxing.

2. Proof of Damage or Incorrect Product

To be eligible for a return or refund, you must provide clear and unedited video evidence of the damage or discrepancy. The video should meet the following criteria:

  • Unboxing Video: Record the entire unboxing process without any cuts or editing.
  • Evidence Required: The video should clearly show the product, the packaging, and any visible damage or discrepancies.

3. Notification and Process

To initiate a return or refund, please follow these steps:

  1. Contact Us: Email us at assistance.ravvli@gmail.com within 24 hours of receiving your order. Include the unedited video evidence and a detailed description of the issue.

  2. Review and Instructions: Our team will review your submission. If the return is approved, we will provide instructions for returning the item.

  3. Return Shipping: You will be responsible for return shipping costs unless the product is incorrect or damaged.

4. Refund Processing

Once we receive and inspect the returned item, we will process your refund. Please note:

  • Refund Method: Refunds will be issued to the original payment method.
  • Processing Time: Refunds are typically processed within 7-10 business days from the date we receive the returned item.

5. Non-Returnable Items

Please note that we do not accept returns or offer refunds for the following:

  • Minor Variations: Small irregularities or minor differences in product details that do not significantly affect the overall appearance or function of the item.
  • Shade Differences: Variations in shade that may be due to lighting or screen settings and are not significant enough to be considered a colour distinction.

6. Exchanges

Currently, we do not offer exchanges. If you receive a damaged or incorrect product, please follow the return process and place a new order for the desired item.

7. Contact Us

For any questions or concerns about our Return and Refund Policy, please contact us at assistance.ravvli@gmail.com. Our customer support team is here to assist you.

Thank you for shopping with Ravvli. We appreciate your understanding and cooperation.

With love and sparkle,
The Ravvli Team